Referral & Patient Care Coordinator

Dartmouth Health; Nashua (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

Paid time off

Job summary

Dartmouth Health is seeking a diligent Referral Coordinator to handle referrals, scheduling, and patient communications from a busy care network in New Hampshire.

Responsibilities include answering calls, assisting with forms and technology, coordinating appointments, and processing authorizations to ensure timely care. Strong multitasking, attention to detail, and Insurance knowledge are essential for success in this role.

Qualifications

• High school graduate with 1 year in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance representatives.

Responsibilities

• Responds to patient calls with general information and education.
• Greets patients, assists with forms and use of technology, and communicates delays to patients.
• Manages scheduling needs, waits lists and ensures schedules are fully booked.
• Completes authorizations and pre-certifications for external and stat procedures.
• Acts as liaison between primary care physicians and specialists outside DH.
• Monitors referral work queues and tracks progress of referrals.
• Implements DH policies and improves referral management processes.

Skills

Customer Service

Insurance Knowledge

Communication

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Dartmouth Health is seeking a diligent Referral Coordinator to handle referrals, scheduling, and patient communications from a busy care network in New Hampshire.

Responsibilities include answering calls, assisting with forms and technology, coordinating appointments, and processing authorizations to ensure timely care. Strong multitasking, attention to detail, and Insurance knowledge are essential for success in this role.