Clinical Referrals & Scheduling Specialist

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health in Lebanon, NH is seeking a Secretarial/Clerical/Administrative assistant to review referrals, schedule appointments, answer patient calls, and support staff with forms and communications.

Responsibilities include greeting patients, processing requests, maintaining schedules, coordinating with providers, and ensuring timely follow-up and accurate documentation in the medical office workflow.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Completes any follow up needs for patients as directed by the After Visit Summary and scheduling lab/radiology exams.

Skills

Communication

Attention to detail

Prioritization

Computer literacy

Education

High school diploma or equivalent

Job description

Dartmouth Health in Lebanon, NH is seeking a Secretarial/Clerical/Administrative assistant to review referrals, schedule appointments, answer patient calls, and support staff with forms and communications.

Responsibilities include greeting patients, processing requests, maintaining schedules, coordinating with providers, and ensuring timely follow-up and accurate documentation in the medical office workflow.