Clinical Operations Coordinator

3M HEALTHCARE; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

University of Miami, Bascom Palmer Eye Institute in Miami, FL seeks a Clinical Business Operations Representative for full-time coverage in the clinical operations area. The role includes managing patient data, triaging calls, and coordinating post-visit activities with physicians and staff.

This position requires a high school diploma, at least 3 years of relevant experience, and the ability to work evenings, nights, and weekends.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Data entry

Communication

Data analysis

Teamwork

Education

High school diploma or equivalent

Job description

University of Miami, Bascom Palmer Eye Institute in Miami, FL seeks a Clinical Business Operations Representative for full-time coverage in the clinical operations area. The role includes managing patient data, triaging calls, and coordinating post-visit activities with physicians and staff.

This position requires a high school diploma, at least 3 years of relevant experience, and the ability to work evenings, nights, and weekends.