Clinical Operations & Patient Services Coordinator

Tufts Medicine; South Carolina; On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Support professional to back office and clinical providers at our Lowell, MA location. The role focuses on patient scheduling, records management, insurance verification and revenue cycle tasks, delivering high-quality service in a fast-paced hospital setting.

You will handle multiple administrative duties, assist with billing entries, triage calls, and support performance improvement initiatives while maintaining confidentiality and a patient-centered

Qualifications

• Good communications skills, both oral and written.
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize tasks.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidential medical information.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Tufts Medicine is seeking an Administrative Support professional to back office and clinical providers at our Lowell, MA location. The role focuses on patient scheduling, records management, insurance verification and revenue cycle tasks, delivering high-quality service in a fast-paced hospital setting.

You will handle multiple administrative duties, assist with billing entries, triage calls, and support performance improvement initiatives while maintaining confidentiality and a patient-centered