Clinical Operations & Patient Services Coordinator

Lowell General Hospital; Lawrence (MA); On-site; USD 53,899,000 - 67,361,000; Full time

Job summary

Lowell General Hospital in Lawrence, MA, is seeking an administrative support specialist to assist clinical providers and manage office workflows. The role emphasizes patient interactions, records preparation, and revenue cycle tasks within a busy clinic environment.

Under general supervision, you will handle scheduling, eligibility verification, and documentation in the EMR system while maintaining high patient service standards and confidentiality.

Qualifications

• High School diploma or equivalent.
• Two years of experience in a hospital, medical office, or clinic.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-ups, testing and labs, and surgical bookings.
• Greets and checks-in patients; verifies demographics and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments and assists with billing charge entry.
• Prepares medical records and documentation for patient visits and EMR input.

Skills

Communication

Computer literacy

MS Office

Scheduling apps

Confidentiality

Multitasking

Education

High School diploma

Tools

EMR system

Billing software

Scheduling software

Job description

Lowell General Hospital in Lawrence, MA, is seeking an administrative support specialist to assist clinical providers and manage office workflows. The role emphasizes patient interactions, records preparation, and revenue cycle tasks within a busy clinic environment.

Under general supervision, you will handle scheduling, eligibility verification, and documentation in the EMR system while maintaining high patient service standards and confidentiality.