Clinical Operations Coordinator — Patient Care & Admin

Tufts Medicine; Lawrence (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative/Business Support professional at the New England Neurological Associates in Lawrence, MA. This role provides clinic operations support, handles patient flow, and assists with revenue cycle processes and documentation.

The ideal candidate has a high school diploma and 2 years in a hospital or medical office, with strong communication, computer literacy, and organizational skills.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience in a hospital, medical office, or clinic.
• Bilingual (preferred).

Responsibilities

• Schedules patient appointments, including follow-ups, tests, labs and surgical bookings.
• Answers phones, triages calls, responds to patient requests and takes messages.
• Greets and checks-in patients; verifies demographics and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referrals and insurance verification.
• Collects copayments and prepares medical records for visits, loading data into the EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Performs billing charge entry and reconciliation; handles general office tasks and supplies.

Skills

Communication

Computer literacy

Interpersonal skills

Project prioritization

Flexibility

Billing knowledge

Confidential data

Education

High School diploma

Tools

EMR system

Microsoft Office

Scheduling software

Job description

Tufts Medicine is seeking an Administrative/Business Support professional at the New England Neurological Associates in Lawrence, MA. This role provides clinic operations support, handles patient flow, and assists with revenue cycle processes and documentation.

The ideal candidate has a high school diploma and 2 years in a hospital or medical office, with strong communication, computer literacy, and organizational skills.