Clinic Operations & Patient Access Specialist

Lowell General Hospital; Lowell (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine in Lowell, MA seeks an administrative assistant to support clinical operations and revenue cycle tasks. You will schedule appointments, verify patient information, assist with billing and registration, and maintain medical records in the EMR, while delivering excellent patient service.

This entry-level role operates under supervision, requiring strong organization, bilingual ability, and reliable communication.

Qualifications

• High School diploma or equivalent is required.
• Two years of experience supporting customers is preferred.
• Bilingual ability is preferred and beneficial.

Responsibilities

• Schedules patient appointments and follow-up visits.
• Answers phones, triages calls, and handles patient requests.
• Verifies patient demographic and insurance information.
• Assists with revenue cycle activities including registration and insurance verification.
• Collects copayments and assists with billing entries.
• Prepares medical records for visits and loads information into EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Performs general clerical tasks: faxing, filing, mailing and supplies ordering.
• Provides support to department physicians and participates in improvement projects.

Skills

Communication skills

Customer service experience

Bilingual

Multitasking

Confidentiality

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

Job description

Tufts Medicine in Lowell, MA seeks an administrative assistant to support clinical operations and revenue cycle tasks. You will schedule appointments, verify patient information, assist with billing and registration, and maintain medical records in the EMR, while delivering excellent patient service.

This entry-level role operates under supervision, requiring strong organization, bilingual ability, and reliable communication.