Patient Care Support Associate

Tufts Medicine; Lowell (MA); On-site; USD 28,000 - 34,000; Part time

Job summary

Tufts Medicine is seeking a part-time Nursing Support role at Lowell General Hospital. You will provide professional and nonprofessional nursing care under physician orders and assist with clerical tasks in a busy clinical setting.

The role emphasizes intake, patient monitoring, and coordination of exams while supporting licensed staff and ensuring care quality. Strong English communication and reliability are essential.

Qualifications

• High School diploma or equivalent.
• One year of related office or clerical experience.
• Previous experience with phone systems or switchboard.
• Three years of medical office experience (preferred).

Responsibilities

• Greets and provides intake services to departmental visitors and screens calls.
• Monitors patients in waiting areas and assists with basic observations.
• Processes calls within three rings and routes to appropriate personnel.
• Contacts physician offices to obtain orders for exams and coordinates examinations.
• Screens and processes requests for records and handles release of records.
• Knowledge of HIS/RIS, Lobby, Passport, transport system and PACS; assists with workflow.
• Demonstrates caring language and Complete Connected.Care principles.
• Offers help when workload permits.

Skills

English communication

Interpersonal skills

Multitasking

Reliability

Attention to detail

Education

High School diploma or equivalent

Tools

HIS/RIS

PACS

Passport

Job description

Tufts Medicine is seeking a part-time Nursing Support role at Lowell General Hospital. You will provide professional and nonprofessional nursing care under physician orders and assist with clerical tasks in a busy clinical setting.

The role emphasizes intake, patient monitoring, and coordination of exams while supporting licensed staff and ensuring care quality. Strong English communication and reliability are essential.