Medical Receptionist & Patient Concierge

Tufts Medicine; Lowell (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant at Lowell General Hospital's Cancer Care Associates - Main Campus. The role provides frontline reception, patient support, data entry, and routine correspondence, ensuring a professional atmosphere and smooth daily operations.

The ideal candidate has a High School diploma and 1 year of clerical experience, with familiarity with phone systems and HIPAA confidentiality. Join a busy team focused on compassionate care.

Qualifications

• High School diploma or equivalent.
• One year of related office or clerical experience.
• Previous experience with phone systems or switchboard.
• Two years of medical office experience.

Responsibilities

• Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees.
• Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.
• Assists patients unable to ambulate with a wheelchair or calls Transport.
• Directs patient visitors to the appropriate care unit, clinic, or physician’s office.
• Receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients.
• Answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy.

Skills

Interpersonal skills

Multitasking

Organization

Customer service

Teamwork

Attention to detail

EMR systems

Education

High School diploma or equivalent

Tools

Phone systems

Job description

Tufts Medicine is seeking an Administrative Assistant at Lowell General Hospital's Cancer Care Associates - Main Campus. The role provides frontline reception, patient support, data entry, and routine correspondence, ensuring a professional atmosphere and smooth daily operations.

The ideal candidate has a High School diploma and 1 year of clerical experience, with familiarity with phone systems and HIPAA confidentiality. Join a busy team focused on compassionate care.