Patient Access Specialist, Outpatient Float

Jobtailor; Denver (CO); On-site; USD 35,000 - 46,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Front Desk/Registration specialist to support outpatient services in a fast-paced clinic in Denver. You will handle patient registration, verify demographics and insurance, and collect payments while guiding patients through the financial aspects of their visit.

The role requires strong data entry skills, proficiency with Microsoft Office and Epic, and the ability to multitask in a busy environment.

Qualifications

• No high school diploma or GED required.
• No prior experience required.
• Strong organizational skills and attention to detail.
• Effective communication and collaboration with team.
• Ability to problem-solve and prioritize workflow.
• Ability to enter data quickly and accurately.
• Proficiency with Microsoft Office and Epic or similar EHR.
• Comfort with high-volume, fast-paced environment.

Responsibilities

• Register and check in patients for outpatient services.
• Verify patient identity and collect/verify demographic and insurance information.
• Explain co-pays, deductibles, deposits, and self-pay expectations.
• Collect payments and connect patients with financial counseling when needed.
• Maintain encounters in the EHR and ensure accurate data entry.
• Support clinic flow, handle walk-ins, and adjust schedules as needed.
• Ensure compliance with HIPAA, EMTALA, HRSA, and other regulations.
• Train and support new hires and respond to questions.

Skills

Organizational skills

Attention to detail

Effective communication

Multitasking

Problem solving

Workflow prioritization

Team collaboration

Data entry

Typing 25 wpm

Microsoft Office

Tools

Epic

Electronic Health Record (EHR)

Microsoft Office Suite

Job description

• Register and check in patients for outpatient services
• Confirm patient identity using approved identification processes
• Create and maintain encounters in the electronic health record (EHR)
• Collect, verify, and update demographic, guarantor, and insurance information
• Explain co-pays, deductibles, deposits, and self-pay expectations
• Collect required payments at the time of service
• Connect patients with financial counseling or enrollment services when needed
• Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments
• Support efficient clinic flow, timely patient access, same-day add-ons, walk-ins, and schedule changes
• Check insurance eligibility and benefits using electronic tools and payer portals
• Identify coverage limitations, referral or authorization requirements, and potential self-pay situations
• Resolve coverage issues with Insurance Verification, Pre-Service, and Authorization teams
• Meet productivity, quality, accuracy, registration, and financial collection standards
• Participate in audits and quality/process improvement initiatives
• Provide flexible coverage across departments or clinics according to staffing and operational needs
• Ensure compliance with FQHC and HRSA guidelines, EMTALA, HIPAA, and other regulations
• Train and support new hires and answer questions

Requirements

• No High School Diploma and/or No GED Required
• No experience required
• Organization and attention to detail
• Effective communication
• Ability to problem solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multitask and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm
• Knowledge of Microsoft Office Suite
• Familiarity with Epic

Core Competencies

Demonstrates proficiency in patient registration processes, electronic health record management, and insurance verification while ensuring compliance with healthcare regulations. Exhibits strong organizational skills, effective communication, and the ability to multitask in a fast-paced clinic environment.

Highest-signal resume keywords

• Patient Registration
• Electronic Health Record Management
• Insurance Verification
• Effective Communication
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Data Entry
• Insurance Eligibility Checking
• Demographic Information Collection
• Payment Collection
• Workflow Prioritization

Soft Skills

• Attention to Detail
• Problem Solving
• Collaboration
• Multitasking
• Professional Work Behavior

Industry Keywords

• FQHC Compliance
• HRSA Guidelines
• EMTALA
• HIPAA
• Quality Improvement

Tools & Technologies

• Microsoft Office Suite
• Epic
• Electronic Health Record (EHR)