Clinical Office Assistant II - Hybrid, Patient-Focused

Massachusetts General Hospital; Massachusetts; Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Massachusetts General Hospital in Boston, MA, seeks an administrative professional to support Neurology clinic operations. The role combines administrative duties with basic clinical support under general supervision.

You will schedule patient visits, greet and assist patients, manage check-in/out, support billing and records, and liaise with clinical staff. The position offers a hybrid schedule, 40 hours/week, and benefits such as medical, dental, vision, and retirement plans.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Administrative Assistant CMAA - Data Conversion - Various Issuers preferred
• Office experience 2-3 years required
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.

Skills

Administrative support

Time management

Communication

Customer service

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Massachusetts General Hospital in Boston, MA, seeks an administrative professional to support Neurology clinic operations. The role combines administrative duties with basic clinical support under general supervision.

You will schedule patient visits, greet and assist patients, manage check-in/out, support billing and records, and liaise with clinical staff. The position offers a hybrid schedule, 40 hours/week, and benefits such as medical, dental, vision, and retirement plans.