Clinical Navigator: Rehab Referrals & Patient Care

PAM Health; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Excellent insurance options

Education Advancement Program

Job summary

PAM Health seeks a Clinical Navigator to serve as the face of our hospital, building referral relationships, coordinating patient assessments, and guiding families through rehab stay decisions. You will work with admissions and nursing teams to optimize the referral process and patient satisfaction.

Ideal candidates bring two years of licensed field experience in rehab/LTACH and a health-related degree, with a focus on customer service and care coordination.

Qualifications

• Degree in a health-related field from an accredited college or university preferred.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Prior marketing and/or rehabilitation/LTACH experience preferred.
• Minimum of two years’ experience in the designated field of license.

Responsibilities

• Cultivates referral relationships, manages assigned territory, and completes patient assessments.
• Makes sales contacts and analyzes referral and admission data from territory.
• Works collaboratively with admissions staff, nursing and other internal and external staff to facilitate referral conversion.
• Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction.
• Develops and maintains relationships with stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

Skills

Relationship-building

Territory management

Sales contacts

Education

Degree in health-related field

Current licensure in nursing or allied health

Job description

PAM Health seeks a Clinical Navigator to serve as the face of our hospital, building referral relationships, coordinating patient assessments, and guiding families through rehab stay decisions. You will work with admissions and nursing teams to optimize the referral process and patient satisfaction.

Ideal candidates bring two years of licensed field experience in rehab/LTACH and a health-related degree, with a focus on customer service and care coordination.