Clinical Navigator: Rehab Referrals & Care Coordination

PAM Health; New Albany (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

PAM Health is seeking a Clinical Navigator to serve as the face of our hospital, building referral relationships and guiding patients through the rehab journey. This role requires strong communication, compassion, and coordination with admissions, nursing, and other teams to ensure seamless patient experiences.

As part of the PAMily, you will support program development and quality improvement initiatives, while representing PAM Health across a network of facilities and payers to expand access

Qualifications

• Degree in a health-related field from an accredited college or university preferred.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Prior marketing and/or rehabilitation/LTACH experience preferred.

Responsibilities

• Cultivates referral relationships, manages assigned territory, and completes patient assessments.
• Makes sales contacts as well as analyses of referral and admission data from assigned territory.
• Works collaboratively with admissions manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion.
• Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction.
• Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

Education

Health-related degree

Current professional licensure (nursing/therapy)

Job description

PAM Health is seeking a Clinical Navigator to serve as the face of our hospital, building referral relationships and guiding patients through the rehab journey. This role requires strong communication, compassion, and coordination with admissions, nursing, and other teams to ensure seamless patient experiences.

As part of the PAMily, you will support program development and quality improvement initiatives, while representing PAM Health across a network of facilities and payers to expand access