Healthcare IT Support Analyst I – Tier 1 Help Desk
Children's Hospital of Philadelphia
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Benefits offered by this job
Job summary
Children's Hospital of Philadelphia seeks a Support Analyst I to provide Tier 1 service level support for hardware, application software, and operating systems. You will be the first point of contact for the IS Department, diagnosing and resolving issues, escalating Tier 2 when needed, and ensuring adherence to Service Desk standards.
This role requires strong technical skills, knowledge of Microsoft software and TCP/IP, and the ability to travel to offsite locations.
Qualifications
- Project deployment experience, including deploying PCs and printers.
- A+ Certification.
- 3-5 years of experience in EUD support, Service Desk support, or equivalent.
- Experience with printer support.
- Must have a car for travel to offsite locations.
- Hospital experience.
Responsibilities
- Diagnose and resolve Tier 1 hardware and software issues.
- Escalate Tier 2 when necessary.
- Maintain knowledge of CHOP IS applications and hardware.
- Adhere to Service Desk standards and information security policies.
- Support regulatory and healthcare accreditation compliance activities.
Skills
Education
Tools
Job description
Children's Hospital of Philadelphia seeks a Support Analyst I to provide Tier 1 service level support for hardware, application software, and operating systems. You will be the first point of contact for the IS Department, diagnosing and resolving issues, escalating Tier 2 when needed, and ensuring adherence to Service Desk standards.
This role requires strong technical skills, knowledge of Microsoft software and TCP/IP, and the ability to travel to offsite locations.
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