Clinical Front Office Specialist - Patient Scheduling

Berkshire Health Systems; Pittsfield (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Berkshire Faculty Services in Pittsfield, MA, seeks a Clinical Support Representative Float to cover absences and keep patient flow smooth. You will perform registration, scheduling, reception, and payments while triaging calls and maintaining excellent service.

The role requires strong communication, multitasking, and confidentiality, with the ability to work independently and under pressure in a fast-paced clinical setting.

Qualifications

• 1–2 years administrative experience in a busy office, preferably physician practice.
• Experience handling multiple phone lines and fast-paced environments.
• Excellent clerical/organizational skills and attention to detail.
• Proficiency with Windows-based PC applications and basic billing knowledge.
• Two years of college or equivalent work experience preferred; HS diploma required.
• Strong interpersonal, written and verbal communication; ability to stay calm with patients.

Responsibilities

• Register patients and manage scheduling and reception duties.
• Handle payments and basic insurance/billing tasks.
• Triage telephone calls and direct to appropriate staff.
• Diffuse potentially difficult situations with professionalism.
• Support front office operations to ensure smooth patient flow.

Skills

Administrative experience

Phone line handling

Clerical skills

Interpersonal skills

Oral and written communication

Multitasking

Confidentiality

Education

High School diploma or equivalent

Two years of college or equivalent experience

Tools

Windows-based PC applications

Job description

Berkshire Faculty Services in Pittsfield, MA, seeks a Clinical Support Representative Float to cover absences and keep patient flow smooth. You will perform registration, scheduling, reception, and payments while triaging calls and maintaining excellent service.

The role requires strong communication, multitasking, and confidentiality, with the ability to work independently and under pressure in a fast-paced clinical setting.