Hospital Scheduling Specialist — Meditech & Allscripts Expert

Berkshire Health Systems; Pittsfield (MA); On-site; USD 37,000 - 58,000; Full time

Job summary

Berkshire Health Systems is seeking a scheduling clerk to process requests for BMC/BFS, North Adams Satellite Office and Fairview. You will handle scheduling, orders, and related communications with multiple constituencies, maintaining service standards.

The role emphasizes strong customer service, professional communication, and accuracy under pressure, with potential Spanish-language support as a plus.

Qualifications

• Medical terminology required.
• Strong skills in telephone and written communication.
• Customer service focus required.
• Basic computer skills required.
• Proven typing ability.
• Knowledge of outpatient tests, procedures, and appointment types preferred.
• Ability to handle multiple tasks at the same time under stress.
• Ability to collaborate with people at all levels and share information.
• Ability to prioritize and communicate problems clearly.
• Willingness to train new hires.
• Spanish language fluency is desired.
• Professional presentation with exceptional customer service.

Responsibilities

• Receive requests to schedule and place orders for BMC/BFS, North Adams Satellite Office and Fairview.
• Ensure scheduling accuracy and maintain quality benchmarks.
• Support coordination with provider offices and patient communications.

Skills

Medical terminology

Telephone communication

Written communication

Customer service focus

Basic computer skills

Typing ability

Outpatient tests/procedures knowledge

Task prioritization under stress

Collaboration across levels

Training/new hire support

Spanish language (desirable)

Professional presentation

Organizational flexibility

Education

High School Graduate or equivalent

Two years of college or equivalent work experience

Job description

Berkshire Health Systems is seeking a scheduling clerk to process requests for BMC/BFS, North Adams Satellite Office and Fairview. You will handle scheduling, orders, and related communications with multiple constituencies, maintaining service standards.

The role emphasizes strong customer service, professional communication, and accuracy under pressure, with potential Spanish-language support as a plus.