Patient Services & Front Desk Coordinator

Berkshire Health Systems; Pittsfield (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

Berkshire Health Systems is seeking a front office administrator to support a multispecialty physician practice in Pittsfield, MA. The role focuses on patient registration, scheduling, reception, payments, and telephone triage to ensure smooth office flow and patient satisfaction.

Qualified candidates will have administrative experience, medical terminology knowledge, and strong interpersonal skills. Flexible hours and the ability to handle diverse patient needs are essential for success.

Qualifications

• One year of administrative experience in a busy office, preferably a physician practice.
• Medical terminology required.
• Typing (40 WPM) is required.
• Insurance knowledge and billing experience strongly preferred.
• Excellent clerical/organizational skills required.
• Excellent telephone skills required.
• Flexible hours to cover vacations/absences.
• Self-motivated and able to work independently.

Responsibilities

• Patient registration, scheduling and reception duties.
• Collection of payments and basic billing tasks.
• Appropriate triage of telephone calls.
• Diffuse potentially problematic situations calmly and professionally.

Skills

Administrative experience

Medical terminology

Typing 40 WPM

Interpersonal skills

Telephone skills

Multitasking

Education

Two years college or equivalent

High school diploma or equivalent

Tools

Windows-based PC applications

Job description

Berkshire Health Systems is seeking a front office administrator to support a multispecialty physician practice in Pittsfield, MA. The role focuses on patient registration, scheduling, reception, payments, and telephone triage to ensure smooth office flow and patient satisfaction.

Qualified candidates will have administrative experience, medical terminology knowledge, and strong interpersonal skills. Flexible hours and the ability to handle diverse patient needs are essential for success.