Clinical Service Representative - Float

Berkshire Health Systems; Pittsfield (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Berkshire Faculty Services in Pittsfield, MA, seeks a Clinical Support Representative Float to cover absences and keep patient flow smooth. You will perform registration, scheduling, reception, and payments while triaging calls and maintaining excellent service.

The role requires strong communication, multitasking, and confidentiality, with the ability to work independently and under pressure in a fast-paced clinical setting.

Qualifications

• 1–2 years administrative experience in a busy office, preferably physician practice.
• Experience handling multiple phone lines and fast-paced environments.
• Excellent clerical/organizational skills and attention to detail.
• Proficiency with Windows-based PC applications and basic billing knowledge.
• Two years of college or equivalent work experience preferred; HS diploma required.
• Strong interpersonal, written and verbal communication; ability to stay calm with patients.

Responsibilities

• Register patients and manage scheduling and reception duties.
• Handle payments and basic insurance/billing tasks.
• Triage telephone calls and direct to appropriate staff.
• Diffuse potentially difficult situations with professionalism.
• Support front office operations to ensure smooth patient flow.

Skills

Administrative experience

Phone line handling

Clerical skills

Interpersonal skills

Oral and written communication

Multitasking

Confidentiality

Education

High School diploma or equivalent

Two years of college or equivalent experience

Tools

Windows-based PC applications

Job description

• The Clinical Support Representative Float is a part of the Berkshire Faculty Services multispecialty physician practice team. He/she is responsible for covering absences of CSR's in the Berkshire Faculty Services practices. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
• POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
• Experience:
• One to two years of administrative experience in a busy office ,preferably a physician practice, is required.
• Experience in handling multiple phone lines preferred.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Knowledge of Department specific services preferred.
• Insurance knowledge and billing experience strongly preferred.
• Education and Training:
• Two years of college or equivalent work experience preferred.
• High School diploma or equivalent required.
• Typing (40 WPM) required.
• License, Certification & Registration:
• N/A
• Other Requirements:
• Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.
• Ability to work independently with minimal supervision.
• Ability to work effectively under pressure and in a fast paced environment.
• Ability to handle multiple tasks at once.
• Demonstrated competency in handling confidential and sensitive information required.
• Excellent telephone skills required.
• Sensitive to diverse cultures and cultural differences,
• Demonstrated ability to read and follow written/verbal directions.
• Knowledge of commnity services.
• Flexible hours required to cover for vacations and earned time absences.
• Self motivated and ability to be independent and flexible within a team framework.
• Excellent oral and written communication skills.
• Must be able to speak and write the English language in an understandable manner.