Client Access & Scheduling Specialist (Float)

Burrell, Inc.; Springfield (MO); On-site; USD 2,066,400 - 2,479,680; Full time

Benefits offered by this job

Paid time off

Employee benefits package

Top-notch training

Career mobility

Job summary

Burrell Behavioral Health in Springfield, MO is seeking a Client Access Representative to join our high-volume clinic operations. The role focuses on welcoming clients, verifying information, scheduling appointments, collecting co-pays, and using the EMR system to maintain accurate records.

The successful candidate will have strong customer service skills, the ability to multi-task in a busy environment, and excellent communication.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent oral, written and interpersonal communication skills.
• Able to multi-task while being a team player.

Responsibilities

• Schedule clients for clinician appointments and verify benefits/eligibility.
• Manage patient check-in/check-out, collect co-payments and maintain records.
• Verify and update client information; input data into the EMR system.
• Answer phones, direct calls, and assist with referrals as needed.
• Handle no-shows/cancellations per policy and maintain waiting area.

Skills

Customer service oriented

Excellent communication

Typing skills

Multi-tasking

Education

High school diploma or GED

Tools

Electronic Medical Records software

Telephone systems

Job description

Burrell Behavioral Health in Springfield, MO is seeking a Client Access Representative to join our high-volume clinic operations. The role focuses on welcoming clients, verifying information, scheduling appointments, collecting co-pays, and using the EMR system to maintain accurate records.

The successful candidate will have strong customer service skills, the ability to multi-task in a busy environment, and excellent communication.