Clinic Front Office Associate I – Patient Care

The University of Texas Southwestern Medical Center; Richardson (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement plan

On-site childcare

Job summary

UT Southwestern Medical Center in Dallas, TX seeks a Clinical Staff Assistant I to support front office operations in an outpatient clinic. You will interact with patients by phone and in person under supervision, handling registration, scheduling, documentation, and insurance entry.

The role offers a career ladder based on performance, with emphasis on compassionate patient service, HIPAA compliance, and teamwork.

Qualifications

• High School Diploma or GED with prior customer service experience.
• CSA competencies in two clinical front office operations within 6-12 months.
• Experience with front office workflows and HIPAA policies.

Responsibilities

• Learn two clinical front office operations within 6-12 months.
• Registration and Scheduling duties as needed.
• Inbound call documentation and insurance entry.
• Maintain Epic EMR systems knowledge and HIPAA adherence.
• Deliver compassionate patient service and build rapport.

Skills

Customer service

Front desk coordination

Phone etiquette

HIPAA compliance

Education

High School Diploma or GED

Degree in related field (preferred)

Tools

Epic EMR

Job description

UT Southwestern Medical Center in Dallas, TX seeks a Clinical Staff Assistant I to support front office operations in an outpatient clinic. You will interact with patients by phone and in person under supervision, handling registration, scheduling, documentation, and insurance entry.

The role offers a career ladder based on performance, with emphasis on compassionate patient service, HIPAA compliance, and teamwork.