Clinic Front Office Assistant I – Patient Care

The University of Texas Southwestern Medical Center; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UT Southwestern Medical Center in Richardson/Plano seeks a Clinic Staff Assistant I to support medical front office operations in an outpatient setting. You will interact with patients by phone and in person, perform registration, scheduling, and insurance tasks, and learn Epic EMR usage while maintaining patient-centered care.

This position offers growth through a career ladder and a comprehensive benefits package.

Qualifications

• High school diploma or GED with prior customer service experience.
• Successful completion of CSA competencies within 6–12 months of hire.
• Experience in front office operations preferred but not required.

Responsibilities

• Interact with patients by phone and in person in a clinical setting.
• Learn and perform core front office tasks: registration, scheduling, insurance entry.
• Maintain patient confidentiality and HIPAA compliance.
• Use Epic EMR for front office workflows and documentation.
• Deliver superior customer service and build rapport with patients and staff.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Education

High School Diploma or GED

CSA competencies

Tools

Epic EMR

Job description

UT Southwestern Medical Center in Richardson/Plano seeks a Clinic Staff Assistant I to support medical front office operations in an outpatient setting. You will interact with patients by phone and in person, perform registration, scheduling, and insurance tasks, and learn Epic EMR usage while maintaining patient-centered care.

This position offers growth through a career ladder and a comprehensive benefits package.