Clinical Front Office Assistant I – Frisco

The University of Texas Southwestern Medical Center; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Southwestern Medical Center in Frisco, TX is seeking a Clinic Staff Assistant I in Primary Care. The role involves direct patient interaction, front office support, and a pathway for growth within a collaborative clinical team.

You will perform registration, scheduling, and other front office tasks, learn Epic EMR operations, and uphold patient-centered service with a strong commitment to confidentiality and quality care.

Qualifications

• Education requirement: High School Diploma or GED with prior customer service experience.
• Licenses and Certifications: CSA competencies completed within 6-12 months of hire.
• Preferred: degree or related experience.

Responsibilities

• Learn two clinical front office operations within 6-12 months (e.g., Registration, Scheduling).
• Operate Epic EMR system and stay updated on front office workflows.
• Deliver superior customer service to patients and families.
• Maintain patient confidentiality per HIPAA and UT Southwestern policy.
• Support clinic operations and ensure clean waiting area and inventory.

Skills

Customer service

Front desk operations

Education

High School Diploma or GED

CSA competencies within 6-12 months

Tools

Epic EMR

Job description

The University of Texas Southwestern Medical Center in Frisco, TX is seeking a Clinic Staff Assistant I in Primary Care. The role involves direct patient interaction, front office support, and a pathway for growth within a collaborative clinical team.

You will perform registration, scheduling, and other front office tasks, learn Epic EMR operations, and uphold patient-centered service with a strong commitment to confidentiality and quality care.