Clinical Front Desk & Records Specialist (Evenings)

The Brien Center for Mental Health and Substance Abuse Services, Inc.; Pittsfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Brien Center for Mental Health and Substance Abuse Services, Inc. is seeking a friendly receptionist to support Child Community Service Agency and Outpatient Services in Pittsfield. This role backs up reception and schedules appointments, with evening shifts required.

Responsibilities include greeting clients, collecting referrals, handling billing, managing medical records, and coordinating with clinicians. High school diploma or GED and prior office experience are preferred.

Qualifications

• 1-2 years reception or customer service at the key-holder or supervisory level or 2-3 years centralized customer service experience.
• High school diploma or GED is required.
• Office management certification or related coursework is preferred.

Responsibilities

• Provide general reception functions such as greeting guests, registering clients, gathering referral data and assigning referrals to clinicians.
• Address billing and insurance issues for clients checking in, including co-pays and MassHealth verification.
• File and manage medical records, including chart assembly, location, retrieval and release of information.
• Schedule psychiatric medication/evaluation appointments and track referral dates as appropriate.
• Distribute Representative Payee checks and keep required records (CBFS).
• Answer phones and transfer calls to appropriate programs and personnel.
• Enter Sal Activity Logs daily and provide other clerical support as needed.
• Oversee waiting room activities, maintain waiting area and supplies, and manage office/maintenance needs.

Skills

General office procedures

Data entry accuracy

Customer service

Multi-tasking

Professional conduct

Confidential information handling

Education

High school diploma or GED

Office management certification or related coursework

Job description

The Brien Center for Mental Health and Substance Abuse Services, Inc. is seeking a friendly receptionist to support Child Community Service Agency and Outpatient Services in Pittsfield. This role backs up reception and schedules appointments, with evening shifts required.

Responsibilities include greeting clients, collecting referrals, handling billing, managing medical records, and coordinating with clinicians. High school diploma or GED and prior office experience are preferred.