Client Services & Scheduling Specialist

MountainOne; Pittsfield (MA); On-site; USD 37,000 - 46,000; Full time

Job summary

MountainOne in Pittsfield, MA is seeking a qualified receptionist/clerical assistant to provide front-desk support, medical records assistance, and back-up scheduling for the Child and Adolescent Division. The role includes greeting guests, processing registrations, and coordinating referrals with clinicians.

The ideal candidate has 1–2 years of reception or 2–3 years centralized customer service, a high school diploma or GED, and preferably bilingual abilities.

Qualifications

• 1-2 years prior reception or supervisory level OR 2-3 years centralized customer service experience
• High school diploma or GED required
• Office management certification or coursework preferred
• Prior experience in medical record principles preferred
• Bilingual preferred

Responsibilities

• Greet guests and register clients
• Address billing and insurance issues for check-ins
• File and manage medical records
• Schedule psychiatric medication/evaluation appointments
• Distribute Representative Payee checks and maintain records
• Answer phone and transfer calls
• Enter daily Sal Activity Logs
• Provide basic clerical support (typing, copying, mail)
• Oversee waiting room area and supplies

Skills

Reception

Customer service

Data entry

Multitasking

Confidentiality

Education

High school diploma or GED

Job description

MountainOne in Pittsfield, MA is seeking a qualified receptionist/clerical assistant to provide front-desk support, medical records assistance, and back-up scheduling for the Child and Adolescent Division. The role includes greeting guests, processing registrations, and coordinating referrals with clinicians.

The ideal candidate has 1–2 years of reception or 2–3 years centralized customer service, a high school diploma or GED, and preferably bilingual abilities.