Client Services Support - Child Services

The Brien Center for Mental Health and Substance Abuse Services, Inc.; Pittsfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Brien Center for Mental Health and Substance Abuse Services, Inc. is seeking a friendly receptionist to support Child Community Service Agency and Outpatient Services in Pittsfield. This role backs up reception and schedules appointments, with evening shifts required.

Responsibilities include greeting clients, collecting referrals, handling billing, managing medical records, and coordinating with clinicians. High school diploma or GED and prior office experience are preferred.

Qualifications

• 1-2 years reception or customer service at the key-holder or supervisory level or 2-3 years centralized customer service experience.
• High school diploma or GED is required.
• Office management certification or related coursework is preferred.

Responsibilities

• Provide general reception functions such as greeting guests, registering clients, gathering referral data and assigning referrals to clinicians.
• Address billing and insurance issues for clients checking in, including co-pays and MassHealth verification.
• File and manage medical records, including chart assembly, location, retrieval and release of information.
• Schedule psychiatric medication/evaluation appointments and track referral dates as appropriate.
• Distribute Representative Payee checks and keep required records (CBFS).
• Answer phones and transfer calls to appropriate programs and personnel.
• Enter Sal Activity Logs daily and provide other clerical support as needed.
• Oversee waiting room activities, maintain waiting area and supplies, and manage office/maintenance needs.

Skills

General office procedures

Data entry accuracy

Customer service

Multi-tasking

Professional conduct

Confidential information handling

Education

High school diploma or GED

Office management certification or related coursework

Job description

Weekdays! No nights! No Weekends! No holidays! 1015 AM to 615 PM!

This position provides clerical and medical record support for the Child Community Service Agency and Outpatient Services within the Child and Adolescent Division in Pittsfield. This position assists with back-up reception and patient scheduling. Position will require early evenings.

Essential Job Functions

• Provide general reception functions such as greeting guests, and registering of clients, gathering referral data from sources and assignments of cases of referrals to clinicians


• Address billing and insurance issues with clients who check in for appointments i.e. - requesting co-payments, sliding scale fee payments, MassHealth eligibility verification, address and billing information changes, and obtaining registration information for new and re-entering Brien Center clients


• File, and manage medical record support such as filing, chart assembly, maintenance, chart location, retrieval and release of information


• Schedule psychiatric medication/evaluation appointments and track psychiatric referral date when appropriate


• Distributes Representative Payee checks and keeping all necessary records as required (CBFS)


• Answer phone and transfer calls to appropriate programs and personnel


• Enter Sal Activity Logs on a daily basis


• Provide general clerical support including but not limited to: typing, photocopying, and mail distribution


• Provide general office support functions including but non limited to: overseeing waiting room activities, maintaining waiting room area and furnishings, order office/maintenance supplies and maintaining janitorial supply closet

Other Responsibilities

• Other duties as assigned by Office Manager relating to general operation of the program

Qualifications

• 1-2 years of prior reception or customer service at the key-holder or supervisory level OR 2-3 years centralized customer service experience required


• High school diploma or GED required


• Office management certification or course-work in related programs preferred


• Prior experience in medical record principles and practice preferred


• Bilingual preferred

Skills

• Familiarity with general office and clerical support procedures


• Ability to word process and enter data with accuracy and in a timely manner


• Ability to work with a wide variety of people and personalities


• Ability to multi-task and work in a fast-paced environment


• Ability to conduct themselves professionally and represent the agency in a professional manner


• High regard for confidentiality and the handling of confidential information

Working Conditions

• Works in office; temperature regulated.

Physical Conditions

• Extended monitor viewing and keyboard use required


• Visual and hearing acuity; correctable Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.