Outpatient Services Support: Medical Records & Scheduling

The Brien Center for Mental Health and Substance Abuse Services, Inc.; Pittsfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Brien Center for Mental Health and Substance Abuse Services, Inc. is seeking a clerical assistant to support medical records for Outpatient and Substance Abuse Services. The role includes front-desk backup, reception duties, and coordinating patient scheduling.

Qualifications include 1–2 years in reception/customer service at supervisory level or 2–3 years centralized customer service, a high school diploma or GED, and preferred office management certification. Bilingual skills are a plus.

Qualifications

• 1-2 years of prior reception or customer service at the key-holder or supervisory level OR 2-3 years centralized customer service experience required
• High school diploma or GED required
• Office management certification or coursework in related programs preferred
• Prior experience in medical record principles and practice preferred
• Bilingual preferred

Responsibilities

• Provide clerical and medical record support for the Outpatient and Substance Abuse Services.
• Assist with back-up reception and patient scheduling.

Skills

Reception experience

Customer service

Medical records

Supervisory experience

Bilingual

Education

High school diploma or GED

Office management certification/coursework

Job description

The Brien Center for Mental Health and Substance Abuse Services, Inc. is seeking a clerical assistant to support medical records for Outpatient and Substance Abuse Services. The role includes front-desk backup, reception duties, and coordinating patient scheduling.

Qualifications include 1–2 years in reception/customer service at supervisory level or 2–3 years centralized customer service, a high school diploma or GED, and preferred office management certification. Bilingual skills are a plus.