Behavioral Health Front Desk Specialist - Full-Time Evenings

Comprehensive Community Action Program; Cranston (RI); On-site; USD 33,000 - 45,000; Full time

Job summary

Comprehensive Community Action Program (CCAP) in Cranston, RI, seeks a full-time Receptionist for the Behavioral Health department. You will greet clients, check in patients, schedule appointments, and maintain confidential electronic health records (NextGen).

The role requires strong communication, organization, and attention to detail; bilingual English/Spanish is preferred. You will verify insurance eligibility and facilitate referrals to internal and external resources as needed.

Qualifications

• High school diploma or GED
• Triage skills
• Organizational skills
• Strong interpersonal and written communication
• Excellent communication with clients, providers, and colleagues
• Professional telephone manner
• Current CPR (BLS) or willingness to complete
• Bilingual English/Spanish preferred
• Provide/maintain required immunizations
• Complete required background checks

Responsibilities

• Greet patients, schedule appointments, and maintain records
• Follow policies, report needed changes
• Scan internal and external medical records into EMR
• Export BH records for requests
• Operate and maintain clinical equipment
• Dispose of medical waste and sharps
• Register and update patient information
• Schedule/cancel appointments
• Confirm insurance eligibility and next day appointments
• Document in EMR chart
• Clean and stock work areas
• Notify appropriate person of supplies needed
• Answer phones courteously
• Take accurate messages/medication requests
• Secure department at shift end; lock cabinets

Skills

Triage skills

Organizational skills

Interpersonal communication

Written communication

Phone etiquette

CPR (BLS)

Bilingual EN/ES

Background checks

Immunizations

Education

High school diploma or GED

Job description

Comprehensive Community Action Program (CCAP) in Cranston, RI, seeks a full-time Receptionist for the Behavioral Health department. You will greet clients, check in patients, schedule appointments, and maintain confidential electronic health records (NextGen).

The role requires strong communication, organization, and attention to detail; bilingual English/Spanish is preferred. You will verify insurance eligibility and facilitate referrals to internal and external resources as needed.