Clinical Front Desk Coordinator - Patient Services

PACE Southeast Michigan; Eastpointe (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

PACE Southeast Michigan is seeking a Receptionist to support Center operations and customer service. The role handles telephone inquiries, routes calls, records messages, and assists with attendance and scheduling. The position requires basic computer skills and a professional, compassionate approach to diverse participants.

We value teamwork and reliable communication; the receptionist will work closely with Center staff to ensure smooth daily operations and participant experience.

Qualifications

• Requires completion of high school or equivalency.
• Ability to work with diverse populations and ages.
• Must be self-directed, flexible and a team player.
• Strong interpersonal and communication skills; basic computer literacy (Word/Excel).

Responsibilities

• Handle all incoming telephone activity promptly and route calls to appropriate departments.
• Record, thoroughly document and initial messages.
• Notify managers of participant attendance or non-attendance issues.
• Monitor front entrance and overall center activity; ensure security of the space.
• Prepare a weekly schedule for the team and support enrollment activities.
• Enter attendance information into the TruChart system.

Skills

Communication skills

Multi-tasking

Teamwork

Interpersonal skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

PACE Southeast Michigan is seeking a Receptionist to support Center operations and customer service. The role handles telephone inquiries, routes calls, records messages, and assists with attendance and scheduling. The position requires basic computer skills and a professional, compassionate approach to diverse participants.

We value teamwork and reliable communication; the receptionist will work closely with Center staff to ensure smooth daily operations and participant experience.