Receptionist - Eastpointe

PACE Southeast Michigan; Eastpointe (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

PACE Southeast Michigan is seeking a Receptionist to support Center operations and customer service. The role handles telephone inquiries, routes calls, records messages, and assists with attendance and scheduling. The position requires basic computer skills and a professional, compassionate approach to diverse participants.

We value teamwork and reliable communication; the receptionist will work closely with Center staff to ensure smooth daily operations and participant experience.

Qualifications

• Requires completion of high school or equivalency.
• Ability to work with diverse populations and ages.
• Must be self-directed, flexible and a team player.
• Strong interpersonal and communication skills; basic computer literacy (Word/Excel).

Responsibilities

• Handle all incoming telephone activity promptly and route calls to appropriate departments.
• Record, thoroughly document and initial messages.
• Notify managers of participant attendance or non-attendance issues.
• Monitor front entrance and overall center activity; ensure security of the space.
• Prepare a weekly schedule for the team and support enrollment activities.
• Enter attendance information into the TruChart system.

Skills

Communication skills

Multi-tasking

Teamwork

Interpersonal skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

RECEPTIONIST

Under the supervision of the Center Manager, the PACE Southeast Michigan (PACE SEMI) Receptionist responds to telephone inquiries from Participants, employees and other internal and external customers. The Receptionist forwards calls to the appropriate departments for follow up.

SPECIFIC DUTIES AND FUNCTIONS

Handles all incoming telephone activity, including answering phones promptly, according to PACE SEMI protocol, manages call volume and opens and closes conversations appropriately. Records messages thoroughly, accurately and legibly and initials messages. Telephones select participants on scheduled Center days to confirm their attendance. Notifies the Center Manager and Transportation Manager and/or Transportation Dispatcher of all participants’ non-attendance for the day. Monitors all activity and in and out of the center. Supervises the front entrance to ensure no participant leaves the center unattended. As needed, prepares a weekly schedule for Team: Team assessments, team discussions, team care plan & enrollments, participant cancellations; staff off, hospitalizations, appointments, and monthly reviews. Monitors participant attendance, confirming this information with dietary and/or recreational therapy and enters this information into TruChart.

KNOWLEDGE, SKILLS AND ABILITIES

Requires a level of knowledge that is normally associated by completion of high school or equivalency. Have knowledge, skills and competencies to work effectively with populations of diverse background and a variety of ages. Requires the ability to function in a multi-task environment. Must be self-directed, flexible and committed to the team concept. Must demonstrate teamwork, initiative and willingness to learn. Must possess interpersonal and communication skills. Requires basic knowledge of Microsoft Windows programs such as Word and Excel. Must be willing to instruct others and be open to new learning experiences.

WORKING CONDITIONS

Works in a clinical office setting with some exposure to communicable disease. At PACE Southeast Michgan our employee experience is a combination of everything that’s unique about our culture, mission, vision, values, and most importantly, our people. Our employees are compassionate, curious, accountable, courageous, and authentic. They make choices according to what is best for our participants and strive to make a difference. For several years, they have made us a Top Workplace in our area.