Clinical Data Implementation & Engagement Lead

Veeva; Boston (MA); On-site; USD 85,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO & holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Services Engagement Manager (SEM) to set customers up for success in a ClinData implementation. You will work with sales, strategy, and services teams to structure solutions, define project charters, staffing, timelines, and costs, and deliver proposals and SOWs for successful engagements.

The role requires 5+ years in consulting/services delivery for Clinical Data Applications, with 2+ years in project scoping and SOW negotiation, plus familiarity with

Qualifications

• 5+ years of delivering consulting services or selling services for Clinical Data Applications
• 2+ years of scoping/defining project plans, resource models, and negotiating SOWs for software implementations
• Understanding of data capture for the clinical trials domain (EDC, IVRS, safety systems, CTMS, eCOA)
• Familiarity with the Life Sciences Industry
• Able to engage audiences including executive leadership
• Strong negotiation skills
• Collaborative and consultative work style
• Ability to travel
• Experience interpreting clinical protocols
• SaaS/Cloud delivery experience

Responsibilities

• Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position support, training, and other solutions that may be needed for a successful customer experience

Skills

Consulting experience

Project scoping

Negotiation

Stakeholder management

SaaS/Cloud experience

Life Sciences familiarity

Executive communication

Travel readiness

Job description

Veeva Systems is seeking a Services Engagement Manager (SEM) to set customers up for success in a ClinData implementation. You will work with sales, strategy, and services teams to structure solutions, define project charters, staffing, timelines, and costs, and deliver proposals and SOWs for successful engagements.

The role requires 5+ years in consulting/services delivery for Clinical Data Applications, with 2+ years in project scoping and SOW negotiation, plus familiarity with