Services Engagement Manager - ClinData

Veeva Systems, Inc.; Boston (MA); Hybrid; USD 85,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Retirement plans

Charitable giving program

Job summary

Veeva Systems, Inc. is hiring a Services Engagement Manager (SEM) to set up customers for success in a ClinData implementation. The SEM will work closely with Sales, Strategy, and Services to structure solutions, set expectations, and define project charters including staffing and timelines.

You will deliver proposals and SOWs, and may recommend implementation partners while ensuring alignment across teams. Travel is expected to be under 25% as part of customer engagements.

Qualifications

• 5+ years experience delivering consulting services or selling services for Clinical Data Applications.
• 2+ years experience scoping/defining project plans, resource models, and negotiating SOWs for software implementations.
• Understanding of data capture in clinical trials (EDC, IVRS, safety systems, CTMS, eCOA).

Responsibilities

• Align with services and sales to provide implementation proposals and establish confidence with prospects.
• Set client and internal expectations for long-term success.
• Coordinate with partner ecosystem for alignment and support.

Skills

Consulting experience

Stakeholder management

Negotiation

Executive communication

Tools

EDC systems

IVRS integration

CTMS

eCOA

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation, legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.

Utilizing their own clinical trial systems experience and Veeva product knowledge, they will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

What You'll Do

• Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem
• Position support, training, and other solutions that may be needed for a successful customer experience
• Travel estimate: Less than 25%

Requirements

• 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
• 2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
• Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
• Familiarity in working with the Life Sciences Industry
• Ability to engage audiences of varying perception levels, including working with executive leadership
• Strong negotiation skills
• Collaborative and consultative work style
• Works well under pressure and with short or competing timelines
• Ability to travel

Nice to Have

• Experience in interpreting clinical protocols
• SaaS/Cloud experience in the delivery

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $85,000 - $170,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].