Clinical Care Concierge: Patient Experience & Support

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

Tuition reimbursement for you and your

Healthy @ Hopkins program

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative to act as the central point of contact on the care unit for patients, families, and staff. This fast-paced role requires professional, friendly, and efficient service to meet unit needs while adhering to hospital policy.

The ideal candidate will bring strong customer service skills, experience with information systems, and the ability to support Nursing and Administrative staff on a daily basis.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Strong interpersonal and communication skills.
• Ability to initiate and build positive relationships with patients and staff.
• Proficiency with Microsoft Word; familiarity with presentation and spreadsheet software.

Responsibilities

• Serve as the central point of contact on the care unit for patients, families, visitors and health care team members.
• Provide professional, friendly and efficient daily service in a fast-paced environment.
• Assist nursing and administrative staff to meet unit needs per Hopkins policies.
• Learn and utilize clinical and administrative automated systems and software in daily duties.

Skills

Customer Service

Interpersonal Skills

Relationship Building

Word/Excel Proficiency

Presentation/Spreadsheet Software

Healthcare Office Experience

Education

High School Diploma

Tools

Microsoft Word

PowerPoint

Excel

Job description

Johns Hopkins Medicine is seeking a Clinical Customer Service Representative to act as the central point of contact on the care unit for patients, families, and staff. This fast-paced role requires professional, friendly, and efficient service to meet unit needs while adhering to hospital policy.

The ideal candidate will bring strong customer service skills, experience with information systems, and the ability to support Nursing and Administrative staff on a daily basis.