Clinical Front Desk & Care Coordination Lead

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 30,000 - 52,000; Full time

Job summary

Johns Hopkins Medicine is seeking a Clinical Customer Service Coordinator to support patient and family interactions and wire timely information between the care team and administrative staff. You will oversee front-desk operations, supervise clerical staff, and coordinate projects on the unit.

The role requires an Associate's degree, medical terminology proficiency, and 2–3 years of related experience, with strong computer skills (Word, PowerPoint, Excel) to manage data and schedules.

Qualifications

• Associate's degree required.
• Proficiency in medical terminology.
• 2-3 years of related experience.
• Advanced computer skills: Word, PowerPoint and spreadsheet software.

Responsibilities

• Facilitates information exchange among patients, families and healthcare teams.
• Oversees front desk and administrative duties; coordinates projects.
• Supervises clerical staff and supports day-to-day operations.
• Monitors data entry, reports and office workflows.

Skills

Customer service

Data management

Time management

Office management

Education

Associate's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Johns Hopkins Medicine is seeking a Clinical Customer Service Coordinator to support patient and family interactions and wire timely information between the care team and administrative staff. You will oversee front-desk operations, supervise clerical staff, and coordinate projects on the unit.

The role requires an Associate's degree, medical terminology proficiency, and 2–3 years of related experience, with strong computer skills (Word, PowerPoint, Excel) to manage data and schedules.