Clinical Applications Specialist: Lab Go-Live & Training

Medix™; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Medix is seeking a Clinical Applications Specialist to drive the go-live and integration of laboratory instruments and middleware across customer sites. You will guide pre-sale demonstrations, validation support, and post-sale workflow parameterization, with clinical training and on-site support.

The role emphasizes troubleshooting, field support, and data-driven product feedback to improve analytical efficiency in clinical laboratories.

Qualifications

• Bachelor's degree with 3–5 years of relevant experience, OR an Associate's degree / Medical Technologist / Medical Laboratory Technician with 10+ years of clinical laboratory experience (Armed Forces equivalent accepted).
• Active ASCP or CLS certification is required.
• Strong background in Hematology and familiarity with CLIA/COLA standards.
• Working knowledge of LIS, HIS, or middleware management systems.
• Outstanding communication, presentation, and problem-solving skills with a strong customer-first urgency. Supervisory experience is highly desirable.
• Ability to meet standard hospital/healthcare facility credentialing requirements (including current immunization records).

Responsibilities

• Manage customer lab integration projects from go-live to stabilization.
• Deliver technical presentations, onsite instrument training, and workshops.
• Investigate and resolve complex performance issues across instruments, reagents, and IT/middleware systems.
• Support pre- and post-sale goals with live instrument demos and territory account management.
• Gather field data to communicate product feedback and drive process improvements.

Skills

Hematology

LIS

HIS

Middleware

Communication

Customer focus

Supervisory experience

Problem-solving

ASCP/CLS certification

Education

Bachelor's degree

Associate's degree / Medical Technologist / MLT

Tools

Regulatory compliance

Job description

Medix is seeking a Clinical Applications Specialist to drive the go-live and integration of laboratory instruments and middleware across customer sites. You will guide pre-sale demonstrations, validation support, and post-sale workflow parameterization, with clinical training and on-site support.

The role emphasizes troubleshooting, field support, and data-driven product feedback to improve analytical efficiency in clinical laboratories.