Lab Integration Field Specialist – Clinical Applications

Medix™; Minneapolis (MN); On-site; USD 90,000 - 115,000; Full time

Job summary

Medix™ is hiring a Specialist I, Clinical Applications to join a multidisciplinary team as the primary technical laboratory consultant during instrument and middleware integration. You will guide go-live from pre-sale demos to post-sale training.

This exempt full-time role requires ASCP/CLS certification, hematology expertise, and the ability to travel extensively (75%+). You will troubleshoot, train customers, and drive product improvements in clinical laboratories.

Qualifications

• Bachelor’s degree with 3–5 years of relevant experience, or an Associate’s degree / Medical Technologist / Medical Laboratory Technician with 10+ years of clinical laboratory experience (Armed Forces equivalent accepted).
• Active ASCP or CLS certification is required.
• Strong hematology background and familiarity with clinical laboratory operations required. Working knowledge of CLIA/COLA standards required.

Responsibilities

• Implementation & Go-Live: Manage customer lab integration projects. Plan implementations, assist labs with validation and regulatory compliance, and configure rules and middleware workflows.
• Training & Enablement: Deliver technical presentations, onsite instrument training, and advanced workshops to ensure customer self-sufficiency.
• Troubleshooting & Support: Investigate and resolve complex performance issues across instruments, reagents, and IT/middleware systems.
• Sales & Account Support: Support pre- and post-sale goals by conducting live instrument demos, working trade shows, and managing territory accounts effectively.
• Product Advocacy: Gather field data to communicate product feedback, complaints, and process improvement recommendations to internal product and technical teams.

Skills

Customer-focused

Communication

Problem solving

Education

Bachelor’s degree

Associate degree / MLT with 10+ years

Tools

LIS/HIS systems

Middleware management

Job description

Medix™ is hiring a Specialist I, Clinical Applications to join a multidisciplinary team as the primary technical laboratory consultant during instrument and middleware integration. You will guide go-live from pre-sale demos to post-sale training.

This exempt full-time role requires ASCP/CLS certification, hematology expertise, and the ability to travel extensively (75%+). You will troubleshoot, train customers, and drive product improvements in clinical laboratories.