Specialist I, Clinical Applications - 171296

Medix™; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Medix is seeking a Clinical Applications Specialist to drive the go-live and integration of laboratory instruments and middleware across customer sites. You will guide pre-sale demonstrations, validation support, and post-sale workflow parameterization, with clinical training and on-site support.

The role emphasizes troubleshooting, field support, and data-driven product feedback to improve analytical efficiency in clinical laboratories.

Qualifications

• Bachelor's degree with 3–5 years of relevant experience, OR an Associate's degree / Medical Technologist / Medical Laboratory Technician with 10+ years of clinical laboratory experience (Armed Forces equivalent accepted).
• Active ASCP or CLS certification is required.
• Strong background in Hematology and familiarity with CLIA/COLA standards.
• Working knowledge of LIS, HIS, or middleware management systems.
• Outstanding communication, presentation, and problem-solving skills with a strong customer-first urgency. Supervisory experience is highly desirable.
• Ability to meet standard hospital/healthcare facility credentialing requirements (including current immunization records).

Responsibilities

• Manage customer lab integration projects from go-live to stabilization.
• Deliver technical presentations, onsite instrument training, and workshops.
• Investigate and resolve complex performance issues across instruments, reagents, and IT/middleware systems.
• Support pre- and post-sale goals with live instrument demos and territory account management.
• Gather field data to communicate product feedback and drive process improvements.

Skills

Hematology

LIS

HIS

Middleware

Communication

Customer focus

Supervisory experience

Problem-solving

ASCP/CLS certification

Education

Bachelor's degree

Associate's degree / Medical Technologist / MLT

Tools

Regulatory compliance

Job description

Join a dynamic, multidisciplinary team acting as the primary technical laboratory consultant for customers during instrument and middleware integration. The Clinical Applications Specialist (CAS) guides customer sites through the entire go-live process—from pre-sale demonstrations and validation support to post-sale workflow parameterization, rules testing, and onsite clinical training. This role plays a vital part in field technical support, troubleshooting, customer retention, and driving analytical efficiency in clinical laboratory environments.

Key Responsibilities

• Implementation & Go-Live: Manage customer lab integration projects. Plan implementations, assist labs with validation and regulatory compliance, and configure rules and middleware workflows.
• Training & Enablement: Deliver technical presentations, onsite instrument training, and advanced workshops to ensure customer self-sufficiency.
• Troubleshooting & Support: Investigate and resolve complex performance issues across instruments, reagents, and IT/middleware systems.
• Sales & Account Support: Support pre- and post-sale goals by conducting live instrument demos, working trade shows, and managing territory accounts effectively.
• Product Advocacy: Gather field data to communicate product feedback, complaints, and process improvement recommendations to internal product and technical teams.

Qualifications

• Education & Experience: Bachelor's degree with 3–5 years of relevant experience, OR an Associate's degree / Medical Technologist / Medical Laboratory Technician with 10+ years of clinical laboratory experience (Armed Forces equivalent accepted).
• Certification: Active ASCP or CLS certification is required.
• Technical Focus: Strong background in Hematology and familiarity with clinical laboratory operations required. Working knowledge of CLIA/COLA standards required.
• IT Capabilities: Preferred experience with LIS, HIS, or middleware management systems.
• Soft Skills: Outstanding communication, presentation, and problem-solving skills with a strong customer-first urgency. Supervisory experience is highly desirable.
• Requirements: Ability to meet standard hospital/healthcare facility credentialing requirements (including current immunization records).