Clinical Administrative Team Lead

Tufts Medicine; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Tufts Medicine is seeking an experienced administrative leader to supervise a group of administrative staff and partner with the Practice Manager to ensure smooth operations. The role supports the practice’s revenue cycle, clinical operations, and patient experience.

The candidate should have an associate degree (or equivalent) with healthcare support experience, strong communication skills, and the ability to manage multiple tasks while maintaining confidentiality.

Qualifications

• Associate’s degree with 3 years of customer support experience or a high school diploma with 5 years in healthcare support.
• Experience supporting customers in a healthcare setting is preferred.
• Bilingual ability is a plus.

Responsibilities

• Manages referral processes and coordinates care.
• Assists in developing coverage plans and staffing.
• Coordinates training and onboarding of new staff.
• Leads template creation and productivity improvements.
• Participates in performance improvement projects.
• Ensures regulatory compliance and conducts area rounds.
• Manages copay logs and daily deposits.
• Oversees inventory of front desk and exam room supplies.
• Schedules practice coordinator meetings.

Skills

Health care knowledge

Multitasking

Computer literacy

Communication skills

Interpersonal skills

Organizational skills

Confidentiality

Independent work

Education

Associate’s degree

High school diploma

Tools

Microsoft Office

Scheduling software

Hospital network systems

Job description

Tufts Medicine is seeking an experienced administrative leader to supervise a group of administrative staff and partner with the Practice Manager to ensure smooth operations. The role supports the practice’s revenue cycle, clinical operations, and patient experience.

The candidate should have an associate degree (or equivalent) with healthcare support experience, strong communication skills, and the ability to manage multiple tasks while maintaining confidentiality.