Clinical Operations Supervisor

Tufts Medicine; Malden (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

Tufts Medicine in Malden, MA is seeking an experienced Administrative Operations Supervisor to oversee clinical administrative support, scheduling and staff development within the department. The role focuses on daily operations, patient scheduling templates, onboarding for new staff, and ensuring top‑tier customer service while guiding process improvements and coordination across hospital systems.

Strong Microsoft Office skills, healthcare familiarity and leadership experience are preferred; a

Qualifications

• Associate’s Degree plus 1 year of experience or high school diploma plus more than 5 years of experience.
• Two years of healthcare staffing and scheduling experience.

Responsibilities

• Provides direct supervision of assigned clinical, support, and/or billing staff.
• Oversees patient scheduling templates and hospital systems related to clinical services.
• Engages in quality improvement and efficiency projects.
• Manages administrative activities and systems supporting clinical work.
• May participate in interviewing, hiring and performance reviews.
• Coordinates onboarding for new clinical and non-clinical staff.

Skills

Computer literacy

Interpersonal skills

Customer service

Tact

Business acumen

Analytical skills

Organization

Confidentiality

Education

Associate’s Degree

High school diploma

Tools

Microsoft Office

Relational databases (Access)

Job description

Tufts Medicine in Malden, MA is seeking an experienced Administrative Operations Supervisor to oversee clinical administrative support, scheduling and staff development within the department. The role focuses on daily operations, patient scheduling templates, onboarding for new staff, and ensuring top‑tier customer service while guiding process improvements and coordination across hospital systems.

Strong Microsoft Office skills, healthcare familiarity and leadership experience are preferred; a