Clinical Operations Lead: Administration & Quality

Tufts Medicine; Malden (MA); On-site; USD 47,924 - 59,894; Full time

Job summary

Tufts Medicine in Malden, MA seeks an experienced administrative services supervisor to oversee daily operations, scheduling, training, and coaching within the department while ensuring exceptional customer service.

The role requires healthcare experience, staff supervision, and process improvement to optimize workflows and support revenue-related activities. You will lead initiatives, coordinate onboarding, and collaborate to meet organizational goals.

Qualifications

• Associate’s Degree plus one year of experience or high school diploma plus more than five years of experience.
• Two years of experience in a healthcare setting, including staffing and scheduling.
• Bachelor’s degree preferred with three years of healthcare experience including staff training.

Responsibilities

• Provides direct supervision of assigned clinical, support, and/or billing staff.
• Oversees patient scheduling and ensures high-quality customer service standards.
• Engages in quality improvement and efficiency projects.
• Acts as super user for hospital systems related to clinical inpatient and outpatient services.
• Coordinates onboarding for new clinical and non-clinical staff.
• Manages resources and processes to support department goals.

Skills

Staff supervision

Customer service

Scheduling

Communication

Data analysis

Microsoft Office

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Microsoft Office

Access

Job description

Tufts Medicine in Malden, MA seeks an experienced administrative services supervisor to oversee daily operations, scheduling, training, and coaching within the department while ensuring exceptional customer service.

The role requires healthcare experience, staff supervision, and process improvement to optimize workflows and support revenue-related activities. You will lead initiatives, coordinate onboarding, and collaborate to meet organizational goals.