Senior Practice Operations Leader

Tufts Medicine; Stoneham (MA); On-site; USD 84,000 - 107,000; Full time

Job summary

Tufts Medicine in Stoneham, MA seeks an experienced administrator to lead daily practice operations and physician practice activities, ensuring efficient, cost-effective patient care. You will provide managerial support to all practice providers and staff, fostering innovation and growth across the organization.

The role requires overseeing budgeting, staffing, compliance, and interdepartmental collaboration to optimize patient flow and provider productivity.

Qualifications

• Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience.
• Two years of healthcare management or practice management experience working directly with physicians and practice members.
• Five (5) years of healthcare management or practice management experience preferred.

Responsibilities

• Manages daily practice operations of one or more employed practices to ensure efficiency, patient flow and patient/employee satisfaction.
• Responsible for day-to-day personnel issues including: hiring, conducting formal performance evaluations, discipline and coaching/mentoring practice personnel. Ensures comprehensive orientation plan is conducted for all new employees. Ensures staff compliance with policies and procedures.
• Monitors and controls practice expenses. Maintains records of accounts payable, approves expenditures and requests payment of bills. Responsible for selection, purchase and delivery of equipment, furniture and supplies.
• Conducts monthly meetings for all practice providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care, satisfaction with service and resolution of problems.
• Works collaboratively with the billing and finance departments to fully understand the practice's AR, denial trends, referral management and areas of improvement/training needed by staff and providers.
• Assists in preparation and implementation of annual practice budget. Responsible for managing operations to the monthly budget and monitoring expenses and revenue.
• Works collaboratively with Physician Services to ensure practice meets required compliance and clinical competency thresholds, OSHA regulations, Meaningful Use measures, AQC and MSSP quality measures.
• Promotes the provision of cost-effective, high-quality health care services for patients, with emphasis on patient satisfaction. Implements and supports a system of performance improvement to ensure effective and efficient use of resources and smooth patient flow, while adhering to budget and optimizing physician productivity.
• Serves as liaison between practices and various hospital departments (Physician Services, Information Services, Purchasing, PHO, Finance, etc.)

Skills

Team collaboration

Analytical skills

Advanced Excel

Communication skills

Stress management

MS Office 365

Education

Bachelor's degree or equivalent

Tools

Microsoft Office 365

SharePoint

Skype/Teams

Excel (advanced)

Job description

Tufts Medicine in Stoneham, MA seeks an experienced administrator to lead daily practice operations and physician practice activities, ensuring efficient, cost-effective patient care. You will provide managerial support to all practice providers and staff, fostering innovation and growth across the organization.

The role requires overseeing budgeting, staffing, compliance, and interdepartmental collaboration to optimize patient flow and provider productivity.