Senior Clinical Admin Lead - Medical Infusion

Lowell General Hospital; Lowell (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Tufts Medicine in Lowell is seeking a senior administrative leader to provide team leadership and coordinate administrative staff across the practice. The role supports the practice's revenue cycle, clinical operations, and patient experience, ensuring smooth workflows and regulatory compliance.

The position requires an associate degree with 3+ years in customer support or a high school diploma with 5 years in healthcare settings; bilingual abilities are preferred.

Qualifications

• Associate’s degree and three (3) years of experience supporting customers.
• High school diploma or equivalent and five (5) years of experience supporting customers with healthcare exposure.

Responsibilities

• Manages the referral process for the practice to ensure effective coordination of care.
• Assists in developing coverage plans and arranging staffing.
• Coordinates training, assignment, and setup of new staff.
• Takes a lead role in template creation and changes related to this position and identifies opportunities to improve productivity.
• Identifies and participates in performance improvement and other projects.
• Assists in assuring regulatory compliance and completes rounds of the work area to assess improvement needs.
• Manages copay collection logs and organizes daily deposits for Practice Manager.
• Manages inventory of supplies for front desk, exam rooms, and team rooms.
• Holds practice coordinator meetings to assign tasks.

Skills

Health care delivery knowledge

Multitasking

Excellent communication

Interpersonal skills

Organizational skills

Confidential information handling

Independent work

Education

Associate’s degree

High school diploma

Tools

Microsoft Office

Scheduling applications

Hospital network programs

Job description

Tufts Medicine in Lowell is seeking a senior administrative leader to provide team leadership and coordinate administrative staff across the practice. The role supports the practice's revenue cycle, clinical operations, and patient experience, ensuring smooth workflows and regulatory compliance.

The position requires an associate degree with 3+ years in customer support or a high school diploma with 5 years in healthcare settings; bilingual abilities are preferred.