Clinical Administrative Assistant - Care Coordination & Scheduling

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO) and holidays

Retirement plan (403(b))

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an Administrative Assistant to provide broad administrative support for leaders, ensuring efficient operation of the unit or department.

Responsibilities include scheduling clinical appointments, handling medical records and referrals, coordinating complex patient visits across departments and affiliates, and serving as a courteous liaison to patients, families, and staff.

Qualifications

• High school diploma or equivalent required.
• A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred.
• Proficiency in Microsoft Office Suite applications.
• Ability to operate standard office equipment and resolve standard problems.
• Excellent communication skills, written and verbal.
• Ability to prioritize projects and strong problem solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Responsibilities

• Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
• Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
• Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
• Other functions as assigned.

Skills

Office experience

Microsoft Office

Communication skills

Attention to detail

Customer service

Prioritization

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an Administrative Assistant to provide broad administrative support for leaders, ensuring efficient operation of the unit or department.

Responsibilities include scheduling clinical appointments, handling medical records and referrals, coordinating complex patient visits across departments and affiliates, and serving as a courteous liaison to patients, families, and staff.