Clinical Admin Coordinator: Patient Flow & Scheduling

Tufts Medicine; United States; On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to provide clinic support in Lawrence, MA with occasional float to the Newburyport area as needed. The role focuses on patient scheduling, billing support, and office operations, ensuring smooth daily workflows while delivering high-quality patient interactions.

Ideal candidates will have a High School diploma, 2 years of customer service experience, and bilingual abilities.

Qualifications

• Supports clinical providers and administrative workflows.
• Requires basic medical office knowledge and strong communication skills.
• Familiarity with scheduling and billing processes preferred.

Responsibilities

• Schedules patient appointments and tests, coordinates labs and imaging.
• Answers phones, triages calls, and assists patients in person.
• Verifies demographics, insurance information, and registration details.
• Manages revenue cycle tasks including registration and insurance verification.
• Performs general clerical duties (faxing, filing, mailing, supplies).
• Assists with charting and EMR data entry.
• Supports performance improvement projects and team initiatives.

Skills

Communication

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

EMR systems

Job description

Tufts Medicine is seeking an Administrative Assistant to provide clinic support in Lawrence, MA with occasional float to the Newburyport area as needed. The role focuses on patient scheduling, billing support, and office operations, ensuring smooth daily workflows while delivering high-quality patient interactions.

Ideal candidates will have a High School diploma, 2 years of customer service experience, and bilingual abilities.