Clinical Admin Coordinator: Patient Flow & Office Ops

tuftsmedicine; Framingham (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Tufts Medicine Framingham site is seeking an Administrative Support Specialist to assist with clinic operations and patient flow. The role focuses on administrative and business support to meet operational goals, including appointment scheduling, patient check-in, insurance verification, and revenue cycle tasks.

Under general supervision, you will handle office duties, maintain documents, and support providers with multilevel tasks.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Two years experience supporting customers

Tools

EMR systems

Scheduling software

Job description

Tufts Medicine Framingham site is seeking an Administrative Support Specialist to assist with clinic operations and patient flow. The role focuses on administrative and business support to meet operational goals, including appointment scheduling, patient check-in, insurance verification, and revenue cycle tasks.

Under general supervision, you will handle office duties, maintain documents, and support providers with multilevel tasks.