Clinical Operations & Patient Experience Coordinator

Tufts Medicine; Boston (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine is seeking an administrative assistant to provide front-office and clinic support, ensuring smooth patient flow and accurate documentation.

You will handle scheduling, patient check-in, billing support, and coordination with providers, with a focus on customer service and compliance.

Strong computer skills, familiarity with EMR, and bilingual ability are a plus; this role offers growth within a patient-centered environment.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Flexibility

Billing knowledge

Computer literacy

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Tufts Medicine is seeking an administrative assistant to provide front-office and clinic support, ensuring smooth patient flow and accurate documentation.

You will handle scheduling, patient check-in, billing support, and coordination with providers, with a focus on customer service and compliance.

Strong computer skills, familiarity with EMR, and bilingual ability are a plus; this role offers growth within a patient-centered environment.