Coordinator Surgery/Special Unit - DDI

Cleveland Clinic; Cleveland (OH); On-site; USD 34,000 - 49,000; Full time

Job summary

Cleveland Clinic on the Main Campus seeks a dedicated coordinator to support patient access and care coordination from Monday to Friday, 8:00am–4:30pm. This role excludes weekends, evenings, and holidays, focusing on accurate data management and timely, patient-centered service.

The caregiver will validate demographics and physician information, triage appointments, coordinate services, and ensure proper CPT coding while serving as a liaison across departments to keep patient journeys smooth and

Qualifications

• High School Diploma or GED.
• 2 years experience in patient registration, billing, or scheduling.
• OR 3 years of customer service concierge experience.
• Working knowledge of scheduling systems and PC software.
• Familiarity with Word and Excel.

Responsibilities

• Ensure accuracy of the system-wide master patient index through validation and data capture.
• Validate patient physician information and ensure accurate collection.
• Identify patients needing financial counseling to ensure payment of services.
• Triage appointments based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide instructions requested by patients and physicians.
• Perform scheduling intra- and inter-departmentally as requested by orders.
• Receive orders and schedule according to protocol.
• Ensure accuracy of data including CPT coding and case information.
• Serve as liaison with admitting office for reservations and updates.
• Act as a resource to department staff on daily activity.
• Communicate with patients and families to provide instructions and resources.

Skills

Medical terminology

Customer service

Scheduling systems

PC skills

Word

Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination. As one of the first hospitals in the nation to make outstanding customer service a cornerstone of our mission, we rely on dedicated coordinators to keep operations running efficiently. Your attention to detail, organizational skills, and commitment to patient-centered care will help ensure every patient receives timely, compassionate, and coordinated care throughout their treatment journey.

A caregiver in this position works M-F, 8:00am—4:30pm. No weekend, evenings, or holidays.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling
• OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).