Clinical Administrative Specialist — EPIC & Patient Experience

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Cleveland Clinic in Cleveland, OH seeks an Administrative Assistant to support medical staff and departments, ensuring efficient operation and a superior patient experience.

Responsibilities include front-line patient contact, scheduling, handling referrals, and coordinating with IT and Administrative teams. The role requires a High School Diploma or GED, an Associate’s degree preferred, three years of healthcare admin experience, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Three years’ administrative assistant experience in a professional setting, healthcare experience preferred.
• Experience with Electronic Medical Records (EMR) required.
• Typing proficiency with accuracy preferred.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Must complete EPIC training during first year.

Responsibilities

• Manage incoming correspondence and triage to the appropriate practice.
• Serve as first point of contact for referrals and patient/family inquiries.
• Manage external medical records and enter images into EPIC.
• Document and convey patient matters to medical professionals and initiate orders/labs.
• Schedule physician clinics and reconcile scheduling errors.

Skills

EPIC training

Microsoft Office

Typing accuracy

Education

High School Diploma or GED

Associate’s degree preferred

Tools

EPIC

Job description

Cleveland Clinic in Cleveland, OH seeks an Administrative Assistant to support medical staff and departments, ensuring efficient operation and a superior patient experience.

Responsibilities include front-line patient contact, scheduling, handling referrals, and coordinating with IT and Administrative teams. The role requires a High School Diploma or GED, an Associate’s degree preferred, three years of healthcare admin experience, and proficiency with Microsoft Office.