Head & Neck Clinic Administrative Assistant II

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Cleveland Clinic’s Main Campus seeks an Administrative Assistant to support patient flow, referrals, and records across multiple clinics. You will manage scheduling, triage inquiries, and coordinate with care teams in a fast-paced hospital setting.

The role requires EMR experience, EPIC training within the first year, and proficient MS Office skills. This on-site position offers comprehensive benefits and a standard business schedule.

Qualifications

• High School Diploma or GED required; Associate/Bachelor’s may substitute two years of experience.
• 3 years of administrative assistant experience in a professional setting.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Outlook, Word, Excel or PowerPoint.

Responsibilities

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for referrals and patient inquiries.
• Manage external medical records and EPIC entries.
• Document and convey patient matters to medical staff and initiate orders.
• Manage physician clinic schedules and resolve scheduling errors.
• Collect insurance information and liaise with Patient Financial Advisors.
• Assist patients with check-in for virtual appointments.
• Initiate referral processes and monitor empaneled referrals.
• Handle messages and inbound calls; perform other duties as assigned.
• Administrative tasks including emails, travel, and minutes.

Skills

Communication

Organization

Time management

Customer service

Multitasking

Education

High School Diploma or GED

Associate/Bachelor’s degree may substitute two years experience

Tools

EPIC Training

Microsoft Office Suite

Job description

Cleveland Clinic’s Main Campus seeks an Administrative Assistant to support patient flow, referrals, and records across multiple clinics. You will manage scheduling, triage inquiries, and coordinate with care teams in a fast-paced hospital setting.

The role requires EMR experience, EPIC training within the first year, and proficient MS Office skills. This on-site position offers comprehensive benefits and a standard business schedule.