Clinical Admin and Office Operations Coordinator

Tufts Medicine; Chelmsford (MA); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an administrative support professional to assist with clinic operations across Lawrence and Chelmsford offices. The role focuses on providing essential office support to streamline scheduling, patient flow, and revenue cycle activities in a busy dermatology and rheumatology setting.

Responsibilities include appointment coordination, patient check-in, insurance verification, and data entry into the EMR system, while maintaining confidentiality and delivering excellent

Qualifications

• High School diploma or equivalent.
• Two years of customer support experience.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-ups, testing and labs.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests.
• Greets and checks-in patients; verifies demographics and insurance.
• Assists with revenue cycle clearance, including registration accuracy and insurance verification.
• Collects copayments.
• Prepares medical records for visits and loads info into EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks and clerical support to physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

EMR systems

Job description

Tufts Medicine is seeking an administrative support professional to assist with clinic operations across Lawrence and Chelmsford offices. The role focuses on providing essential office support to streamline scheduling, patient flow, and revenue cycle activities in a busy dermatology and rheumatology setting.

Responsibilities include appointment coordination, patient check-in, insurance verification, and data entry into the EMR system, while maintaining confidentiality and delivering excellent