SUPERVISORY MEDICAL SUPPORT ASSISTANT

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 62,000 - 82,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Supervisory Medical Support Assistant (MSA) to plan and direct scheduling and administrative support for MSAs within the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI, and affiliated clinics in Baraboo, Beaver Dam, Janesville, and other WI sites, with some consideration for IL sites.

Qualifications include US citizenship, English proficiency, and a high school diploma or equivalent.

Qualifications

• One year of experience equivalent to GS-7 leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting including assignment of work, performance evaluations, staff selection, and advancement recommendations.
• Ability to collaborate and communicate with internal and external customers to ensure quality/continuity of care and comply with policies.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Responsibilities

• Supervise at least one subordinate MSA team leader, supervisor, or equivalent staff in a non-VA setting.
• Provide administrative and supervisory duties to subordinates, including work assignment and performance evaluations.
• Deliver briefings, orientations, and training to staff.
• Collaborate with stakeholders to ensure continuity of care and policy compliance.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma / GED

Job description

The Supervisory MSA plans and directs scheduling functions and administrative support for Medical Support Assistants assigned to the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison, WI or one of its Community Based Outpatient Clinics located at the Madison West Annex location, East Clinic, or the Baraboo, Beaver Dam, Janesville, WI, or Freeport, and Rockford, IL Outpatient Clinics. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• ENGLISH: Must be proficient in basic written and spoken English.

Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-8 LEVEL TO QUALIFY FOR THIS POSITION.

GS-08: The Supervisory MSA has full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Experience

One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

AND

Demonstrated Knowledge, Skills, and Abilities:

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 8.